Today’s guest is a compassionate and analytical problem solver. Some say it’s her superpower.

She’s an influential figure in the SaaS startup landscape and a pivotal player in transforming the customer experience. Having accrued seven years of experience in the Customer Success world, she is an expert at navigating the often-complex terrain of SaaS startups.

Her portfolio is a testament to her hard-earned expertise, boasting profound knowledge in value-based selling, customer retention, and renewal. She’s not just an expert in her field; she is a force of change and a symbol of compassion in the corporate world.

Please join me in welcoming Jasmine Reynolds. 

Join us as we dive into the world of SaaS startups and customer success with Jasmine Reynolds, a compassionate problem solver transforming the customer experience.

In this episode, we discuss the following:

📣 Jasmine as an influential figure in the SaaS startup landscape, with seven years of experience in the Customer Success world. Her expertise lies in value-based selling, customer retention, and renewal, making her a pivotal player in transforming the customer experience.

📣 Her belief that leadership is about being a coach and a cheerleader. Her experience leading cheer and dance groups for over 15 years has shaped her nurturing approach to her personal and professional life.

📣 Despite not actively seeking out leadership opportunities, Jasmine has always stepped into the nurturer role in her friend groups. Her innate compassion and willingness to support others have made her a symbol of compassion in the corporate world.

📣 Her success in sales is driven by her belief in what she’s selling. She emphasizes the importance of being proactive rather than reactive in customer success, and she takes pride in her ability to support her customers to the highest levels by staying organized and up to date with technological advancements in the SaaS world. 

Get ready to cheer Jasmine on as she leads us through the world of SaaS startups and customer success with her superpower of compassion and analytical problem-solving!

Links

• Jasmine Reynolds on LinkedIn.

Other Resources

• Listen to my episode with Stephanie Chung.
• Learn more about Toastmasters.

On the Schmooze is a podcast that features interviews with talented professionals who have overcome challenges to achieve success. I ask probing questions, and guests share untold stories about their leadership journey and how they built and sustained their professional network.

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