Augie Ray is a ray of light. I mean it. He’s super smart, insightful but moreover the word I would use to describe him is “clarity” – clarity of thought and the honest articulation thereof.

We’ll discuss the dangers and risk of unfounded optimism (a counter argument perhaps to a show that’s all about hope, positivity and optimism?)

Oh and of course, there’s the Customer Experience angle, which is kind of how I even know Augie!

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