On episode #133 of the Rethink Marketing Podcast, Eric and Colin emerge from the depths of antisocial technology and have a lively conversation about the human side of automation. Do you have an automation strategy? Is it a “customer first” approach to automation or a “savings first” approach? If our people are a competitive advantage, why are we reducing their interactions with customers? Maybe it’s time we rethink automation and the convenience (or lack thereof) it brings to our customers!

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Let us know what you’re rethinking by emailing us at: take5@reed5group.com. Send us your feedback and we will send you a highly sought after Rethink Marketing Podcast t-shirt!  Just include size and mailing address with your comments.

Thank you to Arrasmith Promotions  (arrasmithpromotions.com) for making today’s episode possible!

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