A lot of the communication with customers for which businesses once used email has transitioned to text messaging — along with communication among friends, families, and pretty much everyone. To some extent, that even includes employee-to-employee communication. Whether it’s SMS messaging or a messaging app like WhatsApp, Signal, or Telegram, people increasingly prefer the functionality and speed of response with text messages. Email isn’t going anywhere, but its uses may be diminishing.

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The next monthly, long-form episode of FIR will drop sometime in late September. Neville and Shel will be together in the UK and plan to record face-to-face. Watch for more information as our plans firm up.

We host a Communicators Zoom Chat each Thursday at 1 p.m. ET. For credentials needed to participate, contact Shel or Neville directly, request the credentials in our Facebook group, or email fircomments@gmail.com.

Special thanks to Jay Moonah for the opening and closing music.

You can find the stories from which Shel’s FIR content is selected at Shel’s Link Blog. Shel has started a metaverse-focused Flipboard magazine. Neville’s “asides” blog, Outbox, is also available.

Links from this episode:

• Sorry I Missed Your Text: Messaging Is the New Email (WSJ paywall)

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