Talking Points #21 – 11/20/14 (Interview: David Jungers and Erin Vande Steeg)

Interview edition – David Jungers and Erin Vande Steeg, senior social media strategists at Mall of America, talk about their roles, how they manage social media content creation and engagement, their emphasis on the customer experience and how they work with Mall of America’s 520 tenants.

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