Google’s first Chief Decision Scientist, Cassie Kozyrkov, wrote recently that “The biggest challenge of the generative AI age is leaders defining value for their organization.” Among leadership considerations, she says, is a mindset shift, one in which there are “endless right answers”.  (“When I ask an AI assistant to generate an image for me, I get a fairly solid result. When I repeat the same prompt, I get a different perfectly adequate image. Both are right answers… but which one is right-er?”)

Kozyrkov’s overarching conclusion is that confirming the business value of your genAI decisions will keep you on track.

In this episode, Neville and Shel review Kozyrkov’s position, then look at several communication teams that have evolved their departmental use of AI based on the principles she promotes.

Links from this episode:

• Endless Right Answers: Expnlaining the Generative AI Value Gap
• How Lockheed Martin Comms is working smarter with GenAI
• How AI Can Be a Game Changer for Marketing
• AI in 2025: 4 PR industry leaders discuss company policies, training, use cases and more

The next monthly, long-form episode of FIR will drop on Monday, May 26.

We host a Communicators Zoom Chat most Thursdays at 1 p.m. ET. To obtain the credentials needed to participate, contact Shel or Neville directly, request them in our Facebook group, or email fircomments@gmail.com.

Special thanks to Jay Moonah for the opening and closing music.

You can find the stories from which Shel’s FIR content is selected at Shel’s Link Blog. Shel has started a metaverse-focused Flipboard magazine. You can catch up with both co-hosts on Neville’s blog and Shel’s blog.

Disclaimer: The opinions expressed in this podcast are Shel’s and Neville’s and do not reflect the views of their employers and/or clients.

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