While a company’s reputation doesn’t appear as a line item on a profit and loss statement or a balance sheet, it is nevertheless a critical intangible asset that significantly influences financial performance and long-term success. A strong positive reputation fosters trust among consumers and B2B customers, leading to increased customer loyalty, premium pricing power, and…

Pick a superlative, and it probably applies to Mary Meeker, the venture capitalist and former Wall Street securities analyst best known for her annual Internet Trends Reports. These reports, released in the form of presentation decks, were the culmination of deep research Meeker conducted. Her last report was published June 12, 2019 at Recode’s Code…

Not only are AI chatbots still hallucinating; by some accounts, it’s getting worse. Moreover, despite abundant coverage of the tendency of LLMs to make stuff up, people are still not fact-checking, leading to some embarrassing consequences. Even the legal team from Anthropic (the company behind the Claude frontier LLM) got caught. Also in this episode:…

Seemingly unrelated trends paint a clear picture for PR practitioners accustomed to achieving their goals through press release distribution and media pitching. The trends: People trust each other less than ever; people define what news is based on its impact on them, becoming their own gatekeepers; and video podcasts have become so popular that media…

Complete show notes Debate continues about when to disclose that you have used AI to create an output. Do you disclose any use at all? Do you confine disclosure to uses of AI that could lead people to feel deceived? Wherever you land on this question, it may not matter when it comes to building…

Google’s first Chief Decision Scientist, Cassie Kozyrkov, wrote recently that “The biggest challenge of the generative AI age is leaders defining value for their organization.” Among leadership considerations, she says, is a mindset shift, one in which there are “endless right answers”.  (“When I ask an AI assistant to generate an image for me, I…

A Columbia University student was expelled for developing an AI-driven tool to help applicants to software coding jobs cheat on the tests employers require them to take. You can call such a tool deplorable or agree with the student that it’s a legit resource. It’s hard to argue with the $5 million in seed funding…

Videos from virtual influencers are on the rise, according to a report from YouTube. And AI will play a significant role in the service’s offerings, with every video uploaded to the platform potentially dubbed into every spoken language, with the speaker’s lips reanimated to sync with the words they are speaking. Meanwhile, the growing flood…

The tide is turning. For several years, workers have enjoyed a seller’s market. Unemployment has been low, and companies have competed for the best employees. Now, for a variety of reasons, we are experiencing a surge in layoffs, exacerbated by sizable staff reductions in U.S. federal agencies. With so many newly-unemployed workers on the street,…

In this episode, Shel Holtz and Neville Hobson discuss the evolving landscape of podcast consumption, particularly in light of Satya Nadella’s innovative approach to engaging with audio content through AI. They explore the significance of transcripts, the potential for AI to facilitate interactive experiences, and the challenges that come with adopting these new technologies. The…